420lifestyles’s Return Policy
Many of our products are collectibles that were made for Vintage, Blind Box and Limited Runs. Therefore, returns or exchanges will not be accepted on any of those items unless there is significant manufacture defect such as broken or missing part(s) unless otherwise noted.
Make sure to check your order and items upon receipt and before use. You have within TEN (10) BUSINESS DAYS of receiving your order to report an issue for an exchange or refund.
To report a problem with your order:
• Login into your account
• Go to the Orders Tab
• Click on the Contact Support and send a detail message of the issue
If your return/exchange is approved, you will need to ship it back to us.
Please include your order number and the item(s) you are returning.
Any returns made without Approval will not be honored.
Most of our products are in standard condition which mean case fresh, new in sealed packaging, otherwise will be noted on items title or description. A lot of products arriving at our depot direct from manufacture; even so, packaging straight from manufacture still may have scuff, scratch, rubbing, dents, dings or creases, but it does not take away the contents or overall appearance of the packaging. Please note standard condition is not the same as collector condition (near-mint).
Unopened and unused items can be returned within 10 days unless specifically stated on the product details page. The packaging must be in the same condition as when initially received. Restock fee will be deduct on your original form of payment.
Opened items are not qualified for returns.
• Items that have been opened or removed from the packaging
• Items that have visible sign that the packaged has been opened
• Opened cases or items that are no longer factory sealed
DAMAGED & DEFECTIVE ITEMS
We will review each case individually when considering the return/exchange of a product. In some cases, we may request that you e-mail us a picture of your broken or defective item with further information to help us determine the best course of action.
The following issues do not qualify as a defective product:
• Minor cosmetic paint issues
• Package condition with factory minor issues such as scrapes, rubbing, dings, dents, or creases that does not affect the contents unless you have purchased Collector's Condition.
NOTE TO COLLECTORS
If you are a toy collector wanting item(s) packaging near as possible to mint condition. We will inspect and verify each item ordered for no marks by our trained staffs for an additional fee. Each item is inspected before it’s shipped out with extra packaging material.
420lifestyles Corporation will only accept returns for items that are received in their original packaging (unopened, unused and factory seal) with all the accessories, plastic packaging and all the content that included within the items. Any unwanted or return items that do not meet our requirements, will incur a restocking fee of 20% or $15 to whichever is greater.
Any items damaged due to customer abuse or negligence will not be accepted.
SHIPPING COSTS & ARRANGE RETURN
All returns need to be shipped within 10 days of approval notification.
Return shipping charges will be your responsible.
The Product is your responsibility until it reaches our warehouse. Therefore, your own protection, we recommend that you send the parcel using a delivery service that insures your package for the full value of the goods with tracking. In rare case, we may not be able to process your refund or replacement if your item is lost in transit before it reaches to our warehouse.
We do not accept returns on the following items: CBD, Nicotine Products, Smoking/Vaporizing Devices, Detoxifying Products, Kratom, Electronic Devices, Collectables.
We do not accept products return that are hazardous materials, or flammable liquids or gas.
420lifestyles Corporation reserves the right to change this policy at anytime